Robi Axiata Limited has become 2nd worldwide as the socially devoted brand in Online Customer Service on Facebook, according to an online analysis by Social Bakers, one of the world’s foremost social media analytic companies.
Royal Dutch Airlines (KLM) has been ranked first in the analysis, said a press release on Wednesday.
According to Social Bakers, Robi Axiata Limited’s Facebook fan page (www.facebook.com/RobiFanz) was recognised as 2nd amongst the top 10 Socially Devoted Worldwide Brands and placed 1st among all Telecom Worldwide Brands on Facebook in the third quarter of the current year.
CEO and Co-founder of Social Bakers Jan Rezab personally congratulated Robi through a video message and a certificate. Social Bakers rates social network brand pages across a few parameters - Answered minus Unanswered Questions, i.e. number of queries answered deducted against number of queries unanswered; as well as the average Response Time and Response Rate of each query.
The Robifanz Facebook page rates an average 22 minutes respond time to user wall posts against a 99.24 percent response rate. On average, more than 600 user posts are received every day totaling an average of posts, comments and SMSs (inbox messages) of 3000+ each day.
The Robifanz Facebook page was launched in March 2011 and serves as an active platform for Robi users and fans alike to interact with a dedicated team of Robi representatives.
Robi ranked 2nd on Facebook Customer service